Marleyspoon Reviews (2026): Performance, Customer Service, Pros & Cons, FAQs

Many reviewers rave about the delicious and diverse recipes offered by Marley Spoon. Customers appreciate the variety of cuisines and the opportunity to try new and exciting dishes, with many finding the recipes easy to follow and prepare. For example, one reviewer said, "Of the fifty Marley Spoon recipes I have made each and everyone has given us a different, unique and highly flavorful meal."

A significant number of reviewers express concerns about the quality of ingredients, citing issues such as wilted vegetables, rotten produce, and leaking meat. Some customers report receiving spoiled or damaged items, leading to dissatisfaction and food waste. As one reviewer stated, "Overall they are doing good, but recently I’ve had some problems with potatoes being rotten. Tomatoes getting crushed in shipping, etc."

Delivery problems are a recurring theme, with customers reporting late deliveries, missing ingredients, and damaged boxes. Some reviewers mention that their boxes arrive several days late or with missing recipe cards, impacting their ability to prepare the meals. One reviewer noted, "We have had trouble receiving delivery a couple of times now. OnTrac reports that they have received the box late."

Customer service experiences are varied, with some reviewers praising the responsiveness and helpfulness of the support team, while others express frustration with slow response times and difficulty resolving issues. Some customers mention receiving credits or refunds for problems, while others feel their concerns are not adequately addressed. As one reviewer said, "Excellent customer service. Meal options are very good with a wide selection."

Several reviewers criticize the packaging and organization of the meal kits, noting that ingredients are often thrown loosely into the box without proper protection or separation. Some customers suggest improvements such as bagging ingredients for each meal separately to enhance organization and prevent damage. One reviewer commented, "But, the products are just thrown in the box without any protection or organization."

Some reviewers report issues with billing and unexpected charges, particularly related to cancellations or promotional offers. Customers express frustration with being charged for boxes they didn't order or having difficulty obtaining refunds for unsatisfactory orders. One reviewer stated, "They charged my credit card without me choosing any meals and shipped them."